KLS PREMIUM SERVICE

You can count on us 24 hours a day, 365 days a year.

  • 24 hours hotline stand by, 365 days of the year.
  • Professional hotline support for all operator queries.
  • Remote maintenance and system observation with error detection and preventive trouble shooting to avoid system failure.
  • System adjustment to accommodate changes in stock structure
  • Annual system inspection, outside business hours.
  • Testing of all mechanical components (motor, drives, switch devices etc.)
  • Testing and/or exchanging of computer components.
  • Replacement of worn parts (incl. power supply).
  • Working hours, travelling costs and all replaced components.*

* Exceptions: damage caused by improper
handling or elemental damage.

  • Software adaptation by statutory changes e.g. 2 dimensional codes.
  • Updates for control and database software.
  • Software updates for image recognition.
  • Interface development for enterprise resource planning systems e.g. blister packing and label printing.

Hotline

Onsite maintenance

Statutory changes /
Product updates

KLS Pharma Robotics Logo, KLS Steuerungstechnik GmbH, KLS Pharma Robotics
KLS Slogan "The Art of Engineering", KLS Steuerungstechnik GmbH, KLS Pharma Robotics

Around the clock quality service

 

is taken very seriously at KLS. All components are chosen to the highest standards. Together with the meticulous construction methods at KLS enables us to offer you a reliable system for your pharmacy. The KLS maintenance contract offers a 24 hour hotline on 365 days of the year. We maintain and service your facility on site.

 

The contract includes a yearly routine servicing. Also included in the contract are all worn parts replacements, travelling costs, expenses and fees, upgrading software, adaptation of the interfaces according to ever changing stock administration and data bank expansion for 2-D-barcodes.

 

KLS has developed formula one pit stop technology to remotely monitor our systems using telemetric data transfer. Our main computer at central office in Weiskirchen constantly scans information from each installation searching for anomalies. Our preventative maintenance engineers are able to react appropriately before problems are noticed on the sales floor. Preventative maintenance work is conducted outside your opening hours so as not to disturb business.

KLS Servicehotline, Junge Frau mit Headset
KLS Servicetechniker, Mann mit Laptop vor Elektronikschrank, KLS Steuerungstechnik GmbH, KLS Pharma Robotics
Mann zeichnet Diagramm auf Glasscheibe, KLS Steuerungstechnik GmbH, KLS Pharma Robotics